Lifetime Care & Craftsmanship Warranty
Every ARTAX ring is individually handcrafted and finished in our Philadelphia studio. We stand behind our craftsmanship and remain available to care for your ring long after it leaves our hands.
Lifetime Craftsmanship Warranty
Every ARTAX ring is warranted to the original purchaser for life against defects in materials and workmanship.
If our inspection determines that an issue resulted from an ARTAX manufacturing or craftsmanship defect, we will repair or remedy the issue at no charge.
For confirmed warranty defects within the United States, ARTAX will also cover reasonable insured shipping to and from our studio.
Complimentary Lifetime Care
The original purchaser may return an ARTAX ring to our studio for complimentary lifetime care, including:
Professional cleaning
Inspection of the ring's overall condition
Inspection of diamond and gemstone settings
Tightening of settings when appropriate
Inspection of hand engraving and milgrain
Light polishing and refinishing when appropriate
First rhodium replating for white-gold rings
For routine complimentary care, the customer is responsible for insured shipping to and from ARTAX Studio.
Additional services, restoration, or repairs beyond complimentary care will always be discussed and quoted before any chargeable work is performed.
Hand Engraving & Milgrain
Hand engraving and milgrain are integral parts of many ARTAX designs and are inspected as part of our complimentary lifetime care.
Like all finely worked surfaces, engraving and milgrain can gradually show natural wear with years of use. Normal wear of engraved, milgrained, or finished surfaces is not considered a manufacturing defect.
If engraving or milgrain eventually requires restoration or re-cutting, ARTAX can evaluate the ring and recommend appropriate restoration options. Any chargeable restoration will be quoted before work begins.
Sizing & Alterations
Because many ARTAX designs feature continuous hand engraving, milgrain, diamonds, or ornamentation around the band, resizing after completion may be limited or impossible.
We strongly encourage customers to confirm their ring size before ordering. ARTAX offers sizing guidance and assistance before production, and a sizing bar may be incorporated into certain designs upon request when appropriate.
Changes in finger size after purchase, or resizing required because an incorrect size was selected when ordering, are not considered manufacturing defects.
If you are uncertain about your size, please contact us before placing your order. We will be happy to assist.
What the Warranty Does Not Cover
Our Lifetime Craftsmanship Warranty covers defects in ARTAX materials and workmanship. It does not cover:
Normal wear and aging
Scratches, dents, deformation, or surface wear resulting from use
Damage caused by impact, accidents, misuse, or improper care
Loss, theft, or disappearance of the ring
Normal wear of engraving, milgrain, polished surfaces, plating, or other finishes
Lost, chipped, broken, or damaged diamonds or gemstones resulting from impact, wear, accident, or damage to the setting
Changes in ring size or fit over time
Damage or alterations resulting from work performed by another jeweler
ARTAX cannot warrant workmanship, alterations, or damage resulting from service performed by another jeweler. Having a piece professionally cleaned elsewhere does not, by itself, void the ARTAX craftsmanship warranty.
Diamonds & Gemstones
Our warranty covers the craftsmanship of ARTAX-made stone settings but is not a replacement for jewelry insurance.
If a stone-related issue is determined to have resulted from a defect in our workmanship, it will be addressed under the Lifetime Craftsmanship Warranty.
Loss, theft, accidental damage, chipping, or damage resulting from normal wear is not covered. For valuable jewelry, we recommend maintaining appropriate personal jewelry insurance.
Repairs & Restoration
Not every problem that develops during the life of a ring is a manufacturing defect—and that does not mean we stop caring for the piece.
If your ARTAX ring is damaged, worn, or requires work outside the warranty, we will be happy to inspect it whenever reasonably possible and recommend appropriate repair or restoration options.
No chargeable repair or restoration will be performed without your approval.
Shipping for Service
For routine Complimentary Lifetime Care, the customer is responsible for insured shipping to and from ARTAX Studio.
If an issue is confirmed by ARTAX to be covered under the Lifetime Craftsmanship Warranty, ARTAX will cover reasonable insured shipping to and from our studio within the United States.
Please contact ARTAX before sending any jewelry to us. We will provide service instructions and determine the appropriate next step. Jewelry should not be shipped to the studio without prior authorization.
Original Purchaser
The Lifetime Craftsmanship Warranty and Complimentary Lifetime Care apply to the original purchaser of the ARTAX ring.
We are also happy to evaluate authentic ARTAX pieces owned by subsequent owners for available repair, maintenance, or restoration services. Charges may apply.
Our Commitment
An ARTAX ring is made to be worn and lived with for years to come. Should your ring ever need attention, we want the opportunity to see it again and care for the work we created.
Made in Philadelphia. Cared for in Philadelphia.
